Return and Refund

Handling Damages and Issues

We encourage you to inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately. This will allow us to evaluate the situation and resolve the issue appropriately. However, certain types of items are non-returnable, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions or concerns about the return policy for your specific item, please reach out to us.

Please note that we cannot accept returns for sale items or gift cards.

Exchanges

The most efficient way to ensure you receive the desired item is to return the original item first. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return to confirm if the refund has been approved or denied. If approved, you will be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, and you have not received your refund, please contact us.